A Message from Executive Director Katy German

member directoryDear Friends,

We owe you a status update on the CDSS online Member Directory. As you know, 2017 was a year of big transitions for CDSS. Both the Executive Director and Business Manager positions were vacated in January, and then our Director of Communications retired in June. Interim support was quickly put in place, search and hiring processes ensued, and the top priorities became maintaining quality programming and ensuring the financial integrity of the organization while we identified the right candidates for the open leadership positions. Those things were done very well, and I am exceedingly proud of the staff for their role in carrying the organization forward during that time. Because of their stewardship and the exceptional work of the CDSS board, we are once again in a high-functioning place. 

Unfortunately, the shift in priorities last year meant that we fell behind on some things. Restocking our store inventory, closing communication loops, and maintaining our online Member Directory are the biggest examples of this. We know that our members and supporters have felt the impact of these shortcomings and it weighs heavily on us. Right now we are working very hard to get those things remedied. We have invested new energy into the store and placed orders to build up our supply of popular items. We’ve been catching up on communications and are ready to provide better customer service again. The Member Directory, however, has a more complex solution and requires time.

The major hold up on the Member Directory has to do with the fact that we are in the midst of a data migration and having to choreograph that carefully. Section by section, function by function, we are moving our business out of the old system and into the new one. Camp registration needed to be prioritized at the beginning of this year and that’s where migration and design work has been focused these first couple of months. The Member Directory work will come later in the year. It’s tricky work, because the Directory must sync with updates to member contact information, and we want to honor people’s privacy preferences. That’s what we will be working on soon. We have established a focused Directory Action Team, and will continue to update you on our progress.

In the meantime, you can help us out A LOT by logging into your account here! Ensuring now that you can login will significantly streamline our efforts and help us get the Member Directory back online. If you have not logged onto your CDSS account since August 17, 2017, please note that your login information has changed. Most of you received an email from us on 8/17/17 containing your new login and instructions for logging on. You might still have it! If you encounter difficulties logging on and no longer have or didn't get that email, we are ready to assist you.

Thank you for your patience and ongoing support. We want to build a Member Directory that works for you!

Warm regards,

KatySig

Katy German

     
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