Store Information

SHIPPING METHODS & RATES

Shipping methods

We ship orders in the fastest way possible depending on size and shipping charge via USPS.

Rates within the US

Rates apply to each address mailed to.

order total shipping & handling

Under $30

$5.00

$30 - $60   

$7.00

$60 - $100

$11.50

Over $100.01  

$15.00

Member discounts

CDSS members receive free basic shipping within continental US for orders $250 and up (calculated after member 10% discount on merchandise). Member orders shipped outside the continental US receive a $10.50 credit towards their shipping costs.

Expedited delivery

Priority or any other expedited service will be charged actual cost plus $3.00 handling. If you wish to be advised of the options prior to our processing your order, please give us a call.

PAYMENT

Online orders can only be processed with Visa or Mastercard payments. The CDSS online commerce processes are compliant with the new credit card protection, or so-called "PCI," guidelines.

Prices are subject to change without notice. They often fluctuate, especially on imported items and those which have been out of print. We will notify you before shipping if the total of your items has increased by $5.00 or more.

Member discounts

CDSS members receive a 10% discount on all merchandise. CDSS members receive free shipping to US addresses on orders $250.01 and up (after discount). Non-US members will receive a $10.50 credit towards their shipping costs.

GIFT CERTIFICATES

Gift certificates are available in any denomination but are not yet available for online ordering. The cost is the amount of the gift plus $3.00 handling. Please call 413-203-5467 x103 to place an order. We will need the name and address of the recipient. You can ask that the gift be sent directly to the honoree or to you for personal delivery. You may send along a personal card for us to enclose if you wish.

WHOLESALE INQUIRIES

CDSS-produced books and recordings (except those on sale) are available at wholesale rates. These items are indicated in the online catalog, or you may view them in CDSS Publications. To request rates and information, or to place a wholesale order, please contact us: sales@cdss.org or 413-203-5467 x103. We are also happy to refer you directly to suppliers of other (non-CDSS publication) items when possible.

RETURNS and EXCHANGES

Refunds and exchanges

Items that are returned, either for a refund or to be exchanged, must be returned within 30 days, in their original packaging, unused, and in resaleable condition. Please package the item securely and enclose a note letting us know what you want (i.e. a refund or what item(s) you'd like in exchange). For your own protection, we advise you to insure return shipments. For returns, we will refund the amount you originally paid for the order. For exchanges, we will bill you for any cost differences plus shipping and handling.

Damaged packages

If your package was damaged by USPS, call us and we will send you a replacement.

Defective items

Return any defective items within 30 days with a copy of your invoice and an explanation of the problem; we will send you a replacement.

Mis-shipments

We hope we never send you something you did not order, but if we slip up, return the item with a copy of your invoice and an explanation of the problem. We will reimburse you for shipping and send you either the right item or a refund for it. If you wish to keep the item, please notify us so we can adjust our inventory.

CONTACT SALES STAFF

If you need help finding something specific, or are not sure where to begin, our sales staff is happy to help! We can be reached by email at sales@cdss.org, or by phone or fax.